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Patient Guide

Emergency Consignment

Overview of Emergency Consignment

This system allows patients who experience an unexpected accident or a life-threatening emergency that could result in serious complications without immediate treatment to receive emergency medical care at any medical institution authorized under Article 3 of the Medical Service Act. After receiving treatment, eligible patients may apply for reimbursement of medical expenses.

Eligible Persons for Emergency Consignment : Patients eligible for government-funded medical support.

Application Procedure for Emergency Treatment

Unless there are unavoidable circumstances, the patient or guardian must notify the relevant local Veterans Affairs Office (Bohun-ji-cheong) within 14 days from the date of admission to the emergency room. If hospitalization is expected to exceed 14 days, an extension request must be submitted within that period to the same office.

Scope of Medical Expense Support

Medical expenses for emergency treatment covered under the National Health Insurance Act, including both insured services and legally defined non-insured services.

Items Excluded from Support

Medical expenses not related to emergency treatment.
Non-reimbursable medical expenses not defined by the National Health Insurance Standards for Benefits and Reimbursements
All donor-related costs arising from organ-transplant surgery.
Differences in room charges for higher-grade rooms (covered only up to 7 days from admission when standard rooms are unavailable; special rooms excluded).
Certain non-insured items specified under Article 9(1) of the Rules on the Standards of Health Insurance Benefits.
Costs for dental prosthetic materials, assistive devices, certificate-issuance fees, nursing-care charges, telephone fees, and medical supplies or equipment purchased outside licensed medical institutions or pharmacies.

Exceptions — Higher-grade room fees that may be covered by the government (excluding special suites)

When the higher-grade room is used for sterile or isolation treatment.
When no general rooms are available, higher-grade room fees for up to 7 days from the first day of admission may be reimbursed.

Medical Expense Reimbursement Procedure

After first paying the medical institution or pharmacy, the patient must submit the following documents to the relevant local Veterans Affairs Office to request reimbursement: Detailed statement of medical expenses, Receipt of payment (including prescription drug fees), Initial emergency room medical record, Confirmation of higher-grade room usage (if applicable).

Regional Contact Information

Regional Contact Information : Category, VHS Medical Center, VHS Busan Hospital, VHS Gwangju Hospital, VHS Daegu Hospital, VHS Daejeon Hospital, VHS Incheon Hospital
Category	VHS Medical Center	VHS Busan Hospital	VHS Gwangju Hospital
Emergency Consignment	+82-2-2225-1903	+82-51-601-6155	+82-62-602-6934
Category	VHS Daegu Hospital	VHS Daejeon Hospital	VHS Incheon Hospital
Emergency Consignment	+82-53-630-7026	+82-42-939-0287	+82-32-363-9709