Issuance of Medical Record Copies < Patient Guide

Outpatients and Discharged Patients

Integrated Copy Issuance Counter (* One-stop issuance service available)

Inpatients

STEP 01
Ward Nursing Station
Apply for Copy Issuance
Check Required Documents
STEP 02
Attending Physician
Consult on Required Information
STEP 03
Integrated Copy Issuance Counter
Submit Required Documents
Receive Medical Record and CD
STEP 04
Inpatient Administration Counter
Payment upon Discharge

For injury examinations or Agent Orange-related medical records (test results, imaging data), copies can only be issued after the applicant has received the official evaluation results and requests access/copies through the relevant Veterans Affairs Office.

Issuance is not possible without the required documents.

If the Applicant is the Patient

If the Applicant is the Patient : Date of Application, Required Documents
Date of Application	Required Documents
Patient	Personal ID (Resident Registration Card, Driver’s License, Passport, Persons of Distinguished Service to the State ID, or Veterans ID)

If Patient Consent Can Be Obtained

If Patient Consent Can Be Obtained : Applicant, Required Documents, Remarks
Applicant	Required Documents	Remarks
Family Member (Spouse, Direct Ascendant/Descendant, Spouse’s Direct Ascendant)	Copy of Applicant’s ID (Passport, Driver’s License, Resident Registration Card, etc.) Documents verifying family relationship (Family Relations Certificate, Resident Registration, etc.) Consent Form signed by the Patient	Patient’s Age Under 14 years old: The legal guardian must complete the consent form and power of attorney on behalf of the minor and submit documentation proving guardianship (e.g., Family Relations Certificate). Under 17 years old and without a Resident Registration Card: Must provide ID (Passport, Student ID) or Family Relations Certificate and Resident Registration Abstract (with full registration number visible). Age 17 or older: Resident Registration Card must be issued according to Article 24 (1) of the Resident Registration Act.
Authorized Representative (Sibling, Daughter-in-law, Son-in-law, Insurance Company, etc.)	Copy of Patient’s ID Copy of Applicant’s ID (Passport, Driver’s License, Resident Registration Card, etc.) Consent Form signed by the Patient Power of Attorney signed by the Patient

Legal Reference: Article 13-3 of the Enforcement Rule of the Medical Service Act

Identification: Resident Registration Card, Passport, Driver’s License, or any other valid government-issued photo ID.
The Consent Form and Power of Attorney must be completed using the official formats (Form No. 9-2 and 9-3).
The Consent Form must clearly state the purpose, date, and scope of consent.
The Consent Form and Power of Attorney must include the patient’s handwritten signature only. (Seals or fingerprints are not accepted.)
If a minor under 14 applies independently and has decision-making ability (typically age 10 or older), issuance is possible only with a photo ID (Youth ID or Student ID).
If the patient has agreed to appoint a sub-representative, the designated family member or representative may apply for copies, but the Consent Form or Power of Attorney must explicitly include the phrase “Sub-representative appointment permitted.”

If the Patient’s Consent Cannot Be Obtained

If the Patient’s Consent Cannot Be Obtained : Applicant, Required Documents, Notes
Applicant	Required Documents	Notes
Patient Deceased, Unconscious, Critically ill, Injured, Missing, or Legally Incapacitated	Common Requirements Copy of the applicant’s ID (e.g., passport, driver’s license, resident registration card) Document verifying family relationship (e.g., family relations certificate, resident registration certificate)	Exceptions: When the patient’s sibling(s) make the request Documents proving that the patient has no spouse, direct descendants, or spouse’s direct descendants must also be submitted (e.g., documents verifying absence of relatives).
	Specific Requirements Deceased patient: Documents confirming the death (e.g., family relations certificate, death certificate, removal from family register) Unconscious, critically ill, or injured patient: A medical certificate confirming that the patient is unable to provide a handwritten signature due to unconsciousness, serious illness, or injury Missing patient: Documents verifying the patient’s missing status (e.g., resident registration abstract, court-issued missing person declaration) Incapacitated patient: A copy of the court decision declaring legal incompetence or a psychiatric certificate confirming that the patient is legally incapacitated

Legal Basis: Article 13-3 of the Enforcement Rule of the Medical Service Act

When the patient cannot provide consent, a family member with the right to apply may appoint a representative, and that representative can request a copy of the medical records.
If the patient has no spouse, direct descendants, or spouse’s direct descendants, the patient’s siblings may request a copy of the medical records. A family member with the right to apply may also appoint another representative in this case.
If the patient consents to the appointment of a representative, the appointed family member or representative may delegate the request for medical record copies to another representative. (The consent form must clearly state: “Appointment of a representative is permitted.”)

Issuance Hours
- Weekdays 08:30 – 17:00 (Lunch Break 12:30 – 13:30)
  Closed on Saturdays, Sundays, and Public Holidays
Issuance Location
- Next to the Administration Office Counter, 1F, West Wing
- Contact Number: 053-630-7831~7672
Issuance Fees
- Medical Record (1–5 pages): KRW 1,000 per page (Additional pages from page 6: KRW 100 per page)

Q1
How can a representative request medical record copies if the patient is serving in the military, staying abroad, or incarcerated?
A1: If the patient is serving in the military, abroad, or incarcerated, a representative (family member) may request copies by following the steps below
1. 01Military service: Submit a Certificate of Certificate of Military Service Status; for incarceration: Certificate of Incarceration; for overseas stay: Certificate of Entry and Exit.
2. 02Consent Form for Issuance (Viewing) of Medical Records [Form No. 9-2]
3. 03Power of Attorney for Viewing and Issuance of Medical Records [Form No. 9-3]
  If submitting the original documents is difficult, faxed or scanned copies with handwritten signatures are acceptable.
You must present 1) + 2) + 3) + Representative’s ID + Proof of Family Relationship to receive the copies.
- Outpatient Medical Expense Statement: Certificate Issuance Counter, 1F, Main Building
- Inpatient Medical Expense Statement: Discharge Counter, 2F, Main Building
Q2
Can the detailed statement of medical expenses be issued at the Integrated Copy Issuance Counter as well?
A2: For inpatients, the detailed statement of medical expenses can be issued free of charge by presenting a valid ID at the “Admission/Discharge Counter” in the 1F Administration Office.
1. 01Patient: ID Card
2. 02Direct Family Member: Copy of Patient’s ID, Handwritten Consent Form, Family Relations Certificate, Copy of Applicant’s ID
3. 03Authorized Representative: Copy of Patient’s ID, Handwritten Consent Form, Handwritten Power of Attorney, Copy of Applicant’s ID
  For more details, please refer to the “Document Issuance Guide” page under the Medical Guide section at the top of the website.
Q3
Can I request copies without submitting a Family Relations Certificate?
A3: No. If you do not have a Family Relations Certificate, issuance cannot proceed.
However, you can obtain the certificate from the civil document kiosk at Yonghyeon 3-dong Community Service Center located across the street, then proceed with the request.
If the digital inquiry fails, please obtain the Family Relations Certificate from the nearest community service center before requesting copies.
Legal Reference: Article 13-3 of the Enforcement Rule of the Medical Service Act

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